Responsible AI
that delivers Accurate, Ethical, and Emotionally sensitive Conversations. Build Trust while driving Productivity.
Responsible AI Matters
Simply put, our Designed Experiential Intelligence® platform puts the human touch first. Think of kama’s Responsible AI as sensitive to human emotions, yet focused on answer accuracy. No hallucinations. No bias answers. No ‘off-brand’ deviation. For customer or employee facing AI interactions, you needs the right answers, that are always ‘on-brand’.
kama.ai uses natural language understanding (NLU) to learn, recognize, and respond to customers. It responds to a user’s personality and emotional state. Best of all, answers are based on pre-approved data. No false or made-up information. Connect with customers 24 x 7 over:
- chatbots,
- Messenger® bots,
- smart speakers, and
- even from within your smartphone app.
As AI adoption grows, so too does the importance of accuracy, emotional sensitivity, and AI ethical practices. That’s Responsible AI (artificial intelligence) – all about getting the correct, unbiased information to users, within an AI governance framework.
Challenges of Using Large Language Models
Challenges with large language model (LLM) generative AI options, are that if you make them safe, you make them much less effective. Guard-rail approaches are great at removing AI risk for enterprise scale needs, but the system is often too ‘dumbed-down’ to make it impactful.
LLM’s are exceptional for creative purposes, but are just not ideal for all circumstances.
kama’s Solution: A Responsible Conversational AI
Enter kama’s new generation of conversational responsible AI. Our approach to AI risk management uses the best of both Knowledge Graph AI and large language model (LLM) technologies. Kama’s AI eliminates hallucinations, negative bias, risks from data poisoning, ethical misalignment, or the reliance on poor-quality information.
Conversational responsible AI is about leveraging artificial intelligence with safe, pre-sanctioned data. It uses human-in-the-loop practices, and an AI enabled system that is deterministic, not random. It doesn’t guess at answers. Responsible AI makes it safe for your chatbot and other systems to engage customers and employees. Kama is the conversational responsible AI that let’s you sleep at night.
kama FAQ Solution
Design and evolve value-driven customer journeys. Improved sales. Personalize service. Improve customer loyalty. kama FAQ streamlines customer interactions by delivering accurate, real-time answers to frequently asked questions.
This advanced AI tool evolves with each interaction. It ensures responses are both relevant and personalized to each user.
Guiding customers through value-driven journeys, kama FAQ enhances sales opportunities. It improves service personalization and increases customer loyalty. All this while reducing the burden on live agents. Finally, an AI that ethically and responsibly sticks to the facts, safeguarding your brand. This done while bring you a tangible return on investment.
kama RPA Solution
Add human values into your organization’s Robotic Process Automation. Create natural and human-centred experiences.
Automate routine tasks while maintaining empathy and ethical standards. Ensure processes are efficient and customer-friendly. With kama RPA, businesses streamline operations, reduce errors, and improve productivity. All while fostering trust and delivering a more personalized, human experience.
kama RPA Solution
Add human values into your organization’s Robotic Process Automation. Create natural and human-centred experiences.
Automate routine tasks while maintaining empathy and ethical standards. Ensure processes are efficient and customer-friendly. With kama RPA, businesses streamline operations, reduce errors, and improve productivity. All while fostering trust and delivering a more personalized, human experience.
Enterprise RAG Solution
Deliver highly accurate and contextually relevant responses to client and employee questions in real-time. Enterprise Retrieval Augmented Generation (RAG) uses advanced AI capability based on combining LLM and Graph AI technologies – to safely provide needed answers. Using knowledge graphs and pre-existing organizational data, Enterprise RAG makes virtual agents – trustable. Get trustworthy and consistent information from your virtual agent. No worries about hallucinations, negative bias, data poisoning, or other risks inherent with most large language models (LLMs).
Not only does this approach improve productivity, but it also reduces operational costs, and business continuity. Integrating human-like understanding with responsible conversational AI – orchestration that gives your AI practices a new dimension. One of complete reliance, no stress, and trust.
Conversational Triage
Assess and respond to critical inquiries in real-time. Conversational Triage uses advanced inference and emotional intelligence to identify urgent conversations. It then prioritizes interactions and directs responses as needed. By understanding the emotional context, Conversational Triage ensures critical incidents are given priority and answered first, with less urgent issues handled next.
Also known as intelligent triage, Conversational Triage improves response accuracy, reduces risk, and boosts customer trust. It does so by asking the right questions while continually listening to infer the critical nature of the interactions. Tools like Conversational Triage let you offload work to virtual agents, knowing that the system will ask questions of the users seeking to understand the critical nature of the interactions. When urgency is inferred, Conversational Triage can ask and answer critical questions first, or even connect to a human operator when needed.
Conversational Triage
Assess and respond to critical inquiries in real-time. Conversational Triage uses advanced inference and emotional intelligence to identify urgent conversations. It then prioritizes interactions and directs responses as needed. By understanding the emotional context, Conversational Triage ensures critical incidents are given priority and answered first, with less urgent issues handled next.
Also known as intelligent triage, Conversational Triage improves response accuracy, reduces risk, and boosts customer trust. It does so by asking the right questions while continually listening to infer the critical nature of the interactions. Tools like Conversational Triage let you offload work to virtual agents, knowing that the system will ask questions of the users seeking to understand the critical nature of the interactions. When urgency is inferred, Conversational Triage can ask and answer critical questions first, or even connect to a human operator when needed.
Live Agent Handoff
Seamlessly transition from virtual agents to live support. Live Agent Handoff ensures smooth transfers at a certain stage of an interaction, or when complex or sensitive issues arise. Inquiries are passed to human agents, complete with conversation history and full context.
Streamline your customer experience, reduce response times, and eliminate lost details. Live Agent Handoff boosts customer satisfaction and operational efficiency, ensuring a flawless handover from virtual to human support when it matters most.
Why do I need kama.ai?
You need kama.ai to bring Responsible Conversational AI into your enterprise. We provide virtual agents that don’t hallucinate, stick to facts, and ensure every response aligns with human values and emotional intelligence. Whether you’re streamlining customer interactions or enhancing employee experiences, kama.ai makes sure your brand is safe, trusted, and always provides accurate answers. Stay ahead of the curve and sleep easy knowing that your AI is as responsible as your business.
If it’s got to be right, then it’s got to be kama.ai
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WhitePaper: Knowledge Management in the Virtual Agent Era
Explore how AI Agents and conversational AI transform enterprise knowledge sharing. This whitepaper dives into innovative strategies for accurate, scalable, and efficient knowledge management. Learn how kama.ai combines advanced AI with human oversight to ensure trust, precision, and impact are covered for your organization. Download now for a smarter, future-proof knowledge systems!
Stuart Somers
Program Manager – Sales, Xplore
Kevin Eshkawkogan
President & CEO, Indigenous Tourism Ontario.
Robert Killin
CEO SmartDesk CRM Inc.
When it comes to Responsible Conversational AI, think kama.ai.
Kama.ai gives you the accurate, reliable AI you can trust.
Have a need in your organization for an AI that will represent the brand to customers or employees?
Do you need a system that won’t go off-roading to create answers that don’t exist?
Then a system like kama.ai could be for you. Let’s have a quick discussion.