Responsible AI Platform for Accurate Answers and Accountable Actions.
Governed by design. No hallucinations. Powered by Intelligent Automation and Trusted Collections
What is kama.ai?
kama.ai is a Responsible AI platform. It answers customer and employee questions from approved information, and can take actions through Intelligent Automation. Its REACTT Agent is governed in advance: accurate, accountable, and deterministic.
Most AI agents are probability-based. kama.ai is hybrid. Deterministic Knowledge Graph AI answers questions, takes actions, and controls the generative AI side. It draws only on your Trusted Collections or locked sources. The result:
- Accurate, traceable answers and sources
- No Hallucinations
- Only Brand-safe, on-message responses
Built for manufacturers, professional services, municipalities, government, higher education, non-profits, and Indigenous communities.
Problems We Hear Most:
“We can’t risk the AI saying the wrong thing.”
One wrong answer about a by-law, policy, or product can cost trust, money, or worse. kama.ai answers only from content your team approves. Accuracy is critical. No hallucinations allowed.
“Our people answer the same questions every day.”
Skilled staff lose hours to repeat questions instead of completing the high-value work they want to focus on. kama.ai handles the routine, 24/7, and hands off to a human agent when judgment is needed.
“We need the right AI for high-stakes answers.”
Probability-based AI works for creative tasks, but it can invent answers when the stakes are high. kama.ai answers customers from approved sources only. Consistently. Every time.
“Our expertise walks out the door.”
When senior people retire or leave, their knowledge goes with them. kama.ai captures it in FAQ’s and Trusted Collections to keep that know-how working for you.
“Our AI pilot is stuck in compliance review.”
IT and legal can’t sign off on a system they can’t audit. kama.ai is governed in advance. It gives you transparency, traceable answers, and a full source audit trail. All this with Human in the Loop oversight. No rogue actions allowed.
Get your Checklist now…
no strings attached(no questions,
no forms).
Before deploying an AI solution, get your team aligned on trust, accuracy, safety, and control. Check out the AI Evaluation Checklist. It helps you quickly assess if a solution aligns with enterprise needs. From governance and integration to human oversight and responsible risk management.
Share it with your IT, compliance, and executive teams. Make sure you’ve got a safe, scalable, and ethical AI adoption.
- Evaluate trust and accuracy
- Ensure governance and control
- Confirm safe information handling and integration
- Plan for sustainable deployment and continuous improvement
Get the Checklist now … no strings attached (no questions, no forms).
REACTT™ Agent: Responsible AI Platform
The REACTT™ Agent is kama.ai’s Responsible AI platform. REACTT™ stands for Responsible, Ethical, Accountable, Composite, Transparent, and Trustworthy, six principles built into how the agent works, not added on afterward.
Where most AI agents guess at answers, the REACTT™ Agent is governed in advance. It answers from real content your team has approved. It takes action only within rules you set. It brings in a person when judgment is needed. Every answer is consistent and traceable. REACTT lets you deploy AI to customers and employees with confidence.
REACTT Agents deliver:
- kama FAQ: Accurate, on-brand answers to common questions, 24/7
- SourceLock: Answers only from your website and approved documents. Deploys live within an hour.
- Intelligent Automation: Governed actions in systems like CRM, HR, benefits packages…
- Trusted Collections: Human-approved knowledge your AI draws from
- Intelligent Triage: Recognizes urgent or sensitive conversations and prioritizes them
- Human Agent Handoff: Smooth transfer to a person, with full conversation context
REACTT AI is here to augment your human agents. Make them so productive you won’t want to replace them.
REACTT FAQ
Give customers and employees accurate answers, instantly, 24/7. REACTT™ FAQ answers from content your team has approved. Every response is consistent. Every response is on-brand, and traceable to its source.
Fewer repeat questions reach your staff. This frees them to focus on high-value work. It also makes them much more productive, as they can focus on critical work without interruptions. Customers get answers in seconds. No waiting in a queue. That builds trust and keeps clients engaged. Finally, when a question needs a person, REACTT™ AI hands off smoothly with full context, to a human agent.
SourceLock
Your Website. Your data. Your Rules. All live within an hour.
Your organization already has the answers your customers need. You’ll find them on the website, in policy documents, in product brochures, or setup guides. The challenge is getting AI to use that content… and ONLY that content. SourceLock makes it simple. Point it at your website. Add any internal documents to your Trusted Collections. Then let your REACTT™ Agent answer any and all customer and employee questions – accurately. So fast and easy it can be setup and operational within an hour.
SourceLock is a key part of the kama.ai Responsible AI platform. It works with the large language model (LLM) of your choice. The REACTT™ engine then keeps it on a short leash. No hallucinations. No bad answers based on random sources. With SourceLock your AI reads only the information you point to. All answers come ONLY from your brand-approved, trusted sources. No searching the open internet or filling in gaps with guesswork. Every answer can be traced back to your own content.
SourceLock for hallucination free, accurate, brand-safe answers.
Intelligent Automation
This is the part of the Responsible AI platform that takes actions.
Answering questions is only half the job. The REACTT™ Agent also TAKES ACTION. Think about updating a record in your CRM, submitting an HR request, or booking an appointment, all through a simple chat conversation. But this is where questions and interactions now have consequences. Accuracy, and traceability are critically important to this side of the REACTT™ AI Agent. When it comes to changing an employees benefits package… you simply CANNOT risk getting this wrong. A simple LLM just won’t do. You need a Deterministic AI that will get it right.
Every action follows rules your team sets in advance. Because the automation is deterministic, the same request produces the same result every time. That’s EXACTLY what you want. No deviation. No room for hallucinations. No improvising. No going off the rails. Staff spend less time on repetitive data entry, errors drop, and boring tasks. For your customers, they get things done in one do-it-yourself conversation instead of three.
kama RPA Solution
Add human values into your organization’s Robotic Process Automation. Create natural and human-centred experiences.
Automate routine tasks while maintaining empathy and ethical standards. Ensure processes are efficient and customer-friendly. With kama RPA, businesses streamline operations, reduce errors, and improve productivity. All while fostering trust and delivering a more personalized, human experience.
Trusted Collections
Trusted Collections is the REACTT™ AI’s version of a Governed AI RAG. Retrieval Augmented Generation (RAG) lets AI systems answer questions by first pulling information from a set of documents, then writing a response from what it finds. It is a big step up from a general chatbot. But, standard RAG still has a weak spot: if the source library is messy, outdated, or unvetted, the AI will repeat those mistakes and provide the wrong or misleading information.
Trusted Collections is kama.ai’s governed approach to RAG. Your team decides what goes into each collection and approves it before the AI uses it. A Knowledge Graph AI acts as the control layer, keeping the generative AI focused on approved content and away from guesswork. Every answer is consistent, current, and traceable to its source.
The result is RAG you can put in front of customers and employees with confidence. It provides fewer errors, drastically fewer hallucinations, and less time spent fixing what the AI got wrong.
Conversational Triage
Not every question is equally urgent. A report of a water main break should not wait behind a question about garbage pickup days. Conversational Triage, asks the right follow-up questions to understand what a person needs and how urgent it is.
Urgent issues are prioritized and routed first. Prioritization uses rules your team defines. Routine questions are answered right away by the REACTT Agent. If the Knowledge Graph AI can answer the question accurately, it will do so. Otherwise, it will give the user the option to use Generative AI with Trusted Collections to answer. But, when a situation needs a person, it moves to a human staff member while providing full context. This was nothing has to be repeated, and no information is lost.
Conversational Triage gives your users the better AI experience they deserve.
Conversational Triage
Assess and respond to critical inquiries in real-time. Conversational Triage uses advanced inference and emotional intelligence to identify urgent conversations. It then prioritizes interactions and directs responses as needed. By understanding the emotional context, Conversational Triage ensures critical incidents are given priority and answered first, with less urgent issues handled next.
Also known as intelligent triage, Conversational Triage improves response accuracy, reduces risk, and boosts customer trust. It does so by asking the right questions while continually listening to infer the critical nature of the interactions. Tools like Conversational Triage let you offload work to virtual agents, knowing that the system will ask questions of the users seeking to understand the critical nature of the interactions. When urgency is inferred, Conversational Triage can ask and answer critical questions first, or even connect to a human operator when needed.
Human Agent Handoff
Good AI knows its limits. When the REACTT Agent does not have an approved answer, or a conversation needs human judgment, it says so. It then brings in a human agent into the conversation rather than guessing.
Handoffs happen at the points your team choose. Examples are a user complaint, a complex request, or a customer asking for a person. The staff member receives the full conversation history. This way the customer never has to repeat themselves. AI handles the routine; your people handle the moments that matter.
REACTT Academy
Adopting AI well takes more than the right technology. It takes a clear strategy and people who know how to use AI Agent technology, safely. REACTT™ Academy helps leaders and teams build both. This done through hands-on workshops to develop the right strategy, practices, guidelines and system, followed by the right training program that drives adoption.
Everything we teach comes from a Responsible AI platform perspective: safe, trustworthy, and deterministic where accuracy matters. Participants learn when to use generative AI, when to use governed AI, and how a Sober Second Mind® approach keeps people in control of both.
AI Strategy Workshops
Bring your leadership team together to set a clear, responsible direction for AI. We help you identify where AI can create real value, where the risks are, and which use cases to tackle first. You leave with a practical roadmap, governance guardrails, and a shared language for making AI decisions
AI Training
Give your staff the skills to use AI confidently and responsibly. REACTT™ training covers how different types of AI work, where they can go wrong, why governance is important, and how to check, govern, and improve AI output in daily work. Sessions are tailored to your sector and your team’s experience level, from first-time users to deeply experienced technical staff.
Why kama.ai for Responsible AI?
When AI speaks for your organization, it represents you, your organization, and your brand. Accuracy is not a nice-to-have it is critical. kama.ai gives you a governed in advance, Responsible AI platform that serves customers and employees faster without risking your reputation. It’s the brand-safe AI technology providing:
- Answers you can trust: From approved sources, traceable every time
- Fast launch: SourceLock can have you live in about an hour
- Actions, not just answers: Intelligent Automation based on Deterministic AI rules you set
- People stay in control: Human in the Loop oversight and smooth AI to human agent handoffs
- Canadian and Indigenous-owned: Sovereign AI built here
If it’s got to be right, it’s got to be kama.ai.
Get the Latest AI Content
eBook: Responsible AI in Complex Tasks – Beyond Answers to Trusted Actions
Complex tasks demand Responsible AI, anything less is a risk.
Discover how Trustworthy Hybrid AI goes beyond simple automation, blending deterministic Knowledge Graphs with governed Generative AI to handle nuanced, mission-critical challenges.
With Sober Second Mind® and Trusted Collections, you can scale AI responsibly, balancing efficiency with oversight, governance, and ethical decision-making.
Read the eBook now to see how Responsible AI empowers Hybrid AI Agents to solve complex tasks with transparency, traceability, and trust—at scale.
We were extremely pleased with how fast we were able to launch our virtual agent and how easy it was to train for new inquiries.
Robert Killin
CEO SmartDesk CRM Inc.
Customer Testimonial
We were impressed that kama.ai answers questions with our own authentic voice. Finding a trustworthy Virtual Agent was very important to us.
Shah Mohamed
Senior Project Manager Wahkohtowin Development GPI
Customer Testimonial
kama.ai gives us a competitive edge. It’s a trusted solution that consistently impresses our clients with how natural, intelligent, and on-brand the interactions feel.
Dan Gamsby
Founder Transform Interactive
Customer Testimonial
The intelligence behind our chatbot at Canadore College is kama.ai—and it shows. We’re seeing improved response times, better student engagement, and fewer emails to manage. It’s a win all around.
Joshua Willard
Manager, Marketing, Recruitment and Storytelling Canadore College of Applied Arts and Technology
Customer Testimonial
When it comes to Responsible Conversational AI, think kama.ai.
Kama.ai gives you the accurate, reliable AI you can trust.
Have a need in your organization for an AI that will represent the brand to customers or employees?
Do you need a system that won’t go off-roading to create answers that don’t exist?
Then a system like kama.ai could be for you. Let’s have a quick discussion.
kama.ai and Responsible AI:
What is kama.ai?
kama.ai is a Canadian, Indigenous-owned Responsible AI platform for organizations where answers have to be right. Its REACTT™ AI Agent answers customer and employee questions from human-approved content and takes governed actions through Intelligent Automation. kama.ai combines deterministic Knowledge Graph AI with generative AI, so answers stay accurate, traceable, and on-brand. A kama.ai solution is ideal for organizations that need a brand-safe AI technology that is customer facing, or needs a solution that is fully accurate where the risk of a wrong answer is not acceptable.
What is Responsible AI?
Responsible AI is artificial intelligence designed, deployed, and governed to be accurate, fair, transparent, accountable, and safe. It keeps people in control, protects data, and makes AI decisions explainable, transparent, and auditable. kama.ai builds these principles into its REACTT™ AI Agent from the start, rather than adding guardrails afterward.
How is Responsible AI different from generative AI like ChatGPT?
Generative AI predicts likely-sounding text. This makes it creative but means it can invent answers. Responsible AI controls what the AI is allowed to say and from where its information is sourced. kama.ai uses both: deterministic Knowledge Graph AI answers from approved content and governs when and how generative AI is used. This is known as a Deterministic AI platform.
What is the REACTT AI Agent?
The REACTT™ AI Agent is kama.ai’s Responsible AI Agent. REACTT™ stands for Responsible, Ethical, Accountable, Composite, Transparent, and Trustworthy. The agent answers questions from approved content, takes governed actions in business systems, prioritizes urgent requests, and hands off to a person when judgment is needed.
How does kama.ai reduce AI hallucinations?
AI hallucinations happen when a model fills gaps with guesses. kama.ai reduces them by answering from Trusted Collections, content your team has reviewed and approved, with a Knowledge Graph acting as a control layer over generative AI. When no approved answer exists, the agent says so or hands off to a person, rather than inventing one.
What is deterministic AI, and why does it matter?
Deterministic AI is a technology that provides answers that are known, to a user, rather than using probabilistic methods to derive an answer to a question (like LLMs). It provides the same answer to the same question every time, instead of generating a new response on each request. That consistency makes answers repeatable, auditable, and safe to offer at scale. Deterministic AI is known to be a brand-safe technology. kama.ai uses deterministic AI for answers and actions where accuracy matters, such as policies, permits, and system updates.
What is a Knowledge Graph AI?
A Knowledge Graph AI sets an organization’s verified facts and the relationships between them into a structured map. It can answer questions directly from that map and act as a control layer that decides what a generative AI is allowed to state. This is known as GenAI’s Sober Second Mind™. In kama.ai, the Knowledge Graph keeps generative AI focused on approved information.
What is RAG, and how are Trusted Collections different?
Retrieval Augmented Generation (RAG) lets AI pull information from a set of documents before writing an answer. Standard RAG repeats whatever is in the library, including outdated or unvetted content. Trusted Collections are the kama.ai REACTT™ governed approach to RAG. Your team approves the content first, selects the content assets in the Trusted Collection, and a Knowledge Graph AI keeps answers tied to it.
What is SourceLock?
SourceLock is a kama.ai capability that turns your website and approved documents into a governed AI Agent, often within an hour. SourceLock is a function of the REACTT™ AI technology. It works with the large language model of your choice but restricts answers to the sources you sanction. It will focus on the website and content of your choice, with no searching the open internet. This is done to prevent nefarious content, misguided information, or otherwise unsafe information from being provided in your brand’s answers. Every answer traces back to your own content, or the content you have selected.
Can AI agents take actions safely?
AI agents can take actions safely when those actions follow rules set in advance and stay within a defined scope. Deterministic AI systems are ideal for this level of control. Autonomous agents that improvise create risk. kama.ai’s Intelligent Automation uses deterministic, governed workflows, such as updating a CRM record, or submitting an HR request, with human oversight for anything outside those rules.
What does "human-in-the-loop" mean in AI?
Human-in-the-loop means people review, approve, and correct the information and decisions an AI uses, instead of letting it govern itself. kama.ai builds this in through GenAI’s Sober Second Mind® review. Subject matter experts approving content either in the FAQ section, or in the Trusted Collections. This is then handed off to human staff when a question is highly complex, irregular, or needs human judgment.
Which organizations benefit most from Responsible AI?
Responsible AI suits any organization where a wrong answer carries real consequences. This includes legal, financial, safety, or reputational risks. kama.ai serves manufacturers, professional services firms, municipalities and government, colleges and universities, non-profits, and Indigenous communities. Organizations in these sectors need accuracy, trust, and accountability more than open-ended creativity.
How can I tell if an AI solution is truly "responsible"?
Look for approved data sources, human oversight, traceable answers, consistent responses, clear handoffs to people, and control over where your data lives. Ask the vendor how the AI behaves when it does not know an answer. kama.ai offers a free AI Evaluation Checklist to help IT, compliance, and leadership teams assess any solution.