eBooks

Delivering a conversational intelligence, either with kama.ai or any other solution is a mix of art and science operating together in harmony. Understanding the challenges, risks, opportunities, and best practices is key to the launch and ongoing delivery of exceptional user experiences. This page is dedicated to helpful information to guide us on our collective journey in this regard.

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Trustworthy Hybrid AI - The Responsible AI Framework for Brand-Safe Virtual Agents

When accuracy matters, trust is non-negotiable. This eBook explores how kama.ai’s Hybrid AI platform fuses deterministic Knowledge Graphs with governed Generative AI. This done to eliminate hallucinations, enforce compliance, and preserve brand voice. With GenAI’s Sober Second Mind® and curated Trusted Collections, you control the level of risk while scaling intelligent automation.

Download now to see how Hybrid AI Agents deliver enterprise-grade answers with transparency, traceability, and trust—at scale.

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Knowledge Management in the Virtual Agent Era

In today’s fast-paced business environment, accurate and efficient knowledge delivery is crucial. This eBook explores how Virtual Agents and knowledge graphs are revolutionizing knowledge management. Learn how kama.ai’s AI-driven solutions reduce risk, improve accuracy, and ensure responsible AI practices with GenAI’s Sober Second Mind®.

Download now to see how Virtual Agents can transform your knowledge management strategy.

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Responsible AI – Safeguarding Ethics in the Age of Automation

As AI reshapes industries, ethical responsibility is no longer optional—it’s essential. This eBook dives into how responsible AI ensures fairness, transparency, and accountability in every interaction. Discover how kama.ai’s Designed Experiential Intelligence® (DEI) platform drives ethical, human-centered AI solutions that prioritize trust and integrity.

Download now to explore how Responsible AI can protect your brand, empower your stakeholders, and fuel long-term success.

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Attract and Retain Employees and Customers with Well-Executed ESG Strategies

Throughout the past years, society has seen a shift in values. We are seeing an increased need for companies to demonstrate their social responsibility. This demand for a deeper organizational connection is what is guiding customers’ and employees’ feelings towards enterprises. “When stakeholders do feel connected, customers are more likely to purchase, more employees want to stay with their employer and all audiences engage in more positive advocacy on behalf of the company” (Gartner, 2021).

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The Emergence of AI in the Mental Health Industry

According to the Canadian Mental Health Association (CMHA), 77% of adults in Canada are reporting feeling negative emotions as a result of the COVID-19 pandemic, thus emphasizing the need for accessible mental health resources. This paper examines the rise of conversational agents as an innovative solution to providing timely access to mental health resources when professional counselling, or other healthcare support, is not available.

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New AI Capabilities are Paving the Way for Advanced Virtual Assistants

As virtual assistants continue to rise in popularity and necessity, technological innovations in Artificial Intelligence are evolving to support advanced capabilities. As a result, the industry is seeing a massive revitalization of AI. The combination of various technologies is allowing a broader range of AI to customer interactions, ultimately providing richer customer experiences at reduced costs to the enterprise. With these new technologies emerging from several different but related domains, the industry sees a new empowered form of Advanced Virtual Assistants arising.

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Conversational Agent

This decade will no doubt be remembered as the time that we became comfortable talking to robots. Whether in chatbots, smart speakers, text, and voice in UIs mobile applications, conversational agents have become mainstream. However, the requirements for implementing quality conversational AI are not trivial. This article reviews some of the key concerns you should be aware of.

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Conversational Management in kama DEI (Issue 1)

Developing and managing conversational user experience flows in kama.ai’s Emotion AI conversational intelligence platform, kama DEI, is a balance between an art and a science. This paper provides an introduction to knowledge management and conversational management using kama DEI. It then discusses some of the strategies for making the language understanding more robust for your CX use-cases.

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