Reducing AI Hallucinations
Reducing AI Hallucinations: Why Human Oversight is Key AI technology is transforming how businesses engage with customers. Customers expect higher levels of service quality from an AI bot interacting with them, rather than the old days of waiting...
AI Accuracy is a Non-Negotiable
Why AI Accuracy is a Non-Negotiable Bang! In 2023, suddenly the world was alight with chatter about the paradigm shifting new technology called ChatGPT. It was near magic in its abilities. Answers to just about any question you could imagine. And...
Boosting How Customers Trust AI
Boosting How Customers Trust AI For businesses today, building trust in AI is essential. Customers expect AI systems to deliver accurate, transparent, and fair interactions. According to research by Salesforce, 61% of users expect virtual agents to...
AI Benefits and Risks
AI Benefits and Risks: Is Balance Better? The rise of large language models (LLMs) is reshaping industries worldwide. These advanced AI models have brought incredible benefits. They are enabling companies to automate complex tasks, streamlining...
What is a Virtual Agent?
What is a Virtual Agent? On questioning what is a virtual agent, the answer is complex, as follows. Before answering, consider that Virtual Agents (VA) are transforming how organizations interact with customers. These AI-powered assistants are more...
Investing in AI: Canada’s $2.4 Billion for Productivity
Investing in AI: Canada's $2.4 Billion for Productivity In a bold move to solidify its position as a leader in AI, Canada recently announced a $2.4 billion investment to accelerate the country’s AI sector. Announced in April 2024, this...
Enterprise AI – Why Trust is Essential for Success
Enteprise AI: Why Trust is Essential for Success Global Enterprise AI markets are expected to surpass $270 billion USD by 2032, according to research by Statista in April 2024. That’s a a compounded annual growth rate of 44.1% (Statista, 2024). To...
AI Agents Explained
AI Agents Explained Artificial Intelligence (AI) Agents are revolutionizing industries, automating tasks, and enhancing customer interactions that were once handled by humans. These systems provide real-time responses, streamline workflows, and...
Why Responsible AI Matters for Every Business
Why Responsible AI Matters for Every Business Responsible AI isn’t just a buzzword. It’s a business imperative. In today’s AI-driven world, enterprises face a unique challenge: harnessing the power of AI yet ensuring this is done within the...
How Intelligent Virtual Agents are Revolutionizing Knowledge Delivery
How Intelligent Virtual Agents Are Revolutionizing Knowledge Delivery In today’s enterprises, speed and accuracy are key. Knowledge delivery is an important competitive differentiator. Large organizations need to efficiently ensure customers and...