kama.ai Brings More Humanity to its Emotional Intelligence Experience

We are excited to announce kama.ai has released a new feature that enables the integration of live chat help desk applications, including Salesforce and those offered by other Customer Relationship Management platforms. As always, kama DEI integrations are built with zero-code, scalability, and compatibility in mind; our live chat integration is no different. Integration to supported platforms is able to be achieved in minutes with no middleware or technical integration effort. 

Automated conversation is a rapidly growing trend, but human interaction is key for complex or sensitive situations. “A hybrid solution is ideal for providing seamless and comprehensive customer experiences,” says Kaiyang Li, Head of Product Management at kama.ai. “Once the live agent transfer service is enabled, end-users are able to initiate a live chat hand-off with one button click or using natural language user requests for a transfer to a live agent.”

The kama.ai Designed Emotional Intelligence® platform performs outstanding contextual understanding using a patented values-based, behavioural model, or Emotion AI, that supports personalized conversation unmatched in the industry. Combining this with kama DEI’s live chat integration allows the optimal balance for operational efficiency and client satisfaction. Enterprises can also direct live chat hand-off via specific conversation points configured in the knowledge graph and mapped in the live chat integration console.

For a demonstration of kama DEI’s live chat integration, please fill out a demo request, and we would be pleased to arrange a meeting and demo.